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Font colors and tool tips assist you with filling out fields in the License Key application. The Support Log Assistant, rolled out for the incident reporting form in mid-2019, is now offered as a stand-alone tool allowing you to scan support-related files for known issues and recommendations without going through the incident process. In the central launchpad search, multi-selection of filter options is now supported. Subscribe to Cloud System Notifications for your SAP cloud products• Participants in the launchpad piloting program benefit from machine translation in incident management and Expert Chat. Highlights:• The redesigned Secure Area provides improved usability, reduces likelihood of errors, and reflects increased compliance requirements. New data sections have been added to the SAP Enterprise Support reporting cockpit application. Global Company Information• Finding an administrator to help you get permissions for tiles in the catalog is more user-friendly thanks to filters and more details being displayed. It allows you to change the permissions of multiple users simultaneously. Email notification for legal change announcements;• Searching in Incident Solution Matching helps refine the recommended solutions and resolve issues quicker. Starting December 1, the new SAP Enterprise Support reporting cockpit provides an interactive, integrated and comprehensive overview of support statistics, your contracts, incidents, system landscape, and more. The SAP EarlyWatch Alert Workspace has been enhanced with hourly response time data from your ABAP on-premise or private cloud systems. Highlights:• Avoid complications and unplanned efforts when implementing an SAP Note thanks to the SAP Notes Dependency Browser. The SSL Server Certificate application now lists all previously ordered certificates. Support package stacks contain the optimal mix of support packages and patches for the individual components, thus improving quality and reducing total cost of ownership. News and Press• SAP EarlyWatch Dashboard provides details on CPU utilization and memory utilization of application servers. Highlights:• Authorizations on cluster level will be converted to individual permissions for installation and customer numbers. In the incident form, a reminder of the remaining time of a remote connection lets you see if a connection for the selected system will be closing shortly. Rating features to provide feedback on the quality of a KBA• The HANA Enterprise Cloud HEC Landscape application visualizes the setup for all systems running on SAP HANA. You can now change SAProuter passwords for multiple assigned systems in the Customer Remote Logon Depot. A new feature lets you securely share passwords in the SAP HANA Enterprise Cloud HEC Service Request application. Simplified Remote Connectivity applications replace legacy tools. For SAP SuccessFactors customers, the Cloud Availability Center replaces the Cloud Status Dashboard and Maintenance Schedule applications. Drag and drop functionality as well as multi-selection simplify adding attachments to incidents. In addition to KBAs, the Product filter in the central search now also works for SAP Notes. Events• Option to register object keys for multiple installations in the SSCR application Highlights:• Investor Relations• A new page in the SAP Support Portal that are available in the SAP ONE Support Launchpad. Highlights:• For newly provisioned cloud systems, the Contact Person IT will be automatically subscribed to cloud service downtime communication. Regular SAP Updates Mobiato Consulting has the required skills, expertise, and resources to provide our clients with the latest SAP support services in the market. Highlights• My Learning Plan simplifies access to learning-related information including your course bookings. A new role Customer Center of Expertise can be added to your profile. More detailed Contractual Information page in the License Key application;• Notification area gives you an overview of notifications from various sources, such as your incidents or important SAP Notes;• The new SAP Enterprise Support reporting cockpit provides an interactive, integrated and comprehensive overview of support statistics for customers, their contracts, incidents, system landscape, and more. Consumer Industries• For SAP HANA Enterprise Cloud HEC customers, the new HEC Workspace combines most important information across all launchpad HEC applications in a central dashboard. For a restricted set of cloud products, the Cloud Availability Center now includes non-productive systems. New application System Overview in the launchpad. Public Services• Notifications via SMS text messages supplement the established channels Launchpad alert and email. New roles have been introduced to meet the individual needs of different customer segments more than ever. Automatic translations for Expert Chat conversations available in Spanish and German To help remove language barriers, SAP is launching new automatic machine translation features in the SAP ONE Support Launchpad. The Support Assistant in the incident form guides you via a conversational UI towards a resolution of your issue. When applying support packages, some SAP Notes may cause harmful side-effects in other areas of your SAP system. Preview versions are available on search engines such as Google• The SAP EarlyWatch Alert Workspace application features a new card, 2 Billion Record Limit, which monitors and forecasts the number of entries in your SAP HANA tables. The updated password policy lets you choose a more complex, safer password for the SAP ONE Support Launchpad. Only super administrators and user administrators have access to the Technical Users application. Maintenance of Clusters in the User Administration application has been disabled as a first step in phasing out the dated feature. Thanks to the Service Partner User Authorization concept, service partners for SAP SuccessFactors customers no longer require separate user IDs for their customers. An enhancement in the DVM Data Reduction Potential application, lets you determine which applications and tables store analyzed data, hence helping you to understand the reduction potential calculated by the tool. The Incident Expert Search better takes your user preferences into account. PDF version of incidents;• Automatic translation is available from English into Japanese, Chinese Simplified , Brazilian-Portuguese, Spanish, French, Italian, Russian and Korean and German Note Assistant is a powerful tool for rapidly implementing specific SAP Notes. Authorizations granted through packages are reflected in a user's authorization profile• The Data Volume Management DVM cloud solution has been enhanced with new service requests exclusive to Premium Engagement customers, expanded scope of reduction potential analysis, and sorting features. This is helpful if you carry out regular analysis of relevant information, e. This SAP support service also involves error log monitoring, update queues monitoring, and more. Product Function is an alternative and easy method of categorizing your incidents, instead of using the component or sub-product. After a successful pilot phase, all launchpad users now benefit from machine translation in incident management and Expert Chat. Solve complex technical issues• The search result page can now be shown as a list of results or a structured table. In the System Data application, deleted systems including associated license keys can be reactivated. Settings for central search tool;• The System Data application supports the download of favorite and deleted systems' details. Customers can now explore for an easier alternative to components, to get your incident to the correct SAP expert faster. This new automatic bi-directional translation feature is currently available in Portuguese Brazilian and Simplified Chinese. For pilot customers, authorization packages offer more flexibility when administering users. The new application LAW Result File explains the structure and content of your license audit result file to ensure a broad understanding of what is transferred to SAP. A search tool makes selecting the expert area easier in the Schedule an Expert tool. The Customer COE Incident Quality Dashboard offers peer benchmark information on SAP incident processing efficiency and quality. Super or Cloud Administrators can assign new subscriptions for any contact person within their organization. Once you have authenticated on the and , SAP Trust Center issues your SAP Passport. Improved presentation of requirements for very high and high priority incidents allow you to provide mandatory information in a single place. Get alerted about new notifications on entering the launchpad. Customer Engagement• The new Download Basket requires you to install the latest version of the SAP Download Manager. In the incident management process, the maximum file size of attachments has been increased to 250 MB per file. Learn how to create, activate, and delete technical communication users. Additional phone number;• The Download Legacy Incidents application provides you the possibility to download your company's closed incidents that were reported prior to January 1st, 2014. If you would like to sign up for a personal demo of the SAP ONE Support Launchpad applications, contact your SAP Local Support Center by , or. Highlights:• Application EU Access Service from SAP fully integrated into launchpad Highlights:• Highlights:• Highlights:• Add SAP Notes or KBAs in the Expert Search result list to a worklist in order to share tasks with your colleagues. Also in the Incident Form, significant enhancements have been made to component selection, like added descriptions, an easy-to-use hierarchy tree, and an improved search. Share tasks with your colleagues and work on projects collaboratively by adding search results or custom tasks to worklists. Demos are available free of charge for all SAP Enterprise Support and Premium Engagement customers and are delivered in Chinese, English, French, German, Japanese, Korean, Portuguese, Russian and Spanish. Hosting partners can set up auto-forwarding of service messages to their end customers. The revamped Customer COE Incident Quality Dashboard provides an at-a-glance overview of quality-related key figures for confirmed incidents. By using customizable role profiles, it displays only the relevant applications and insights to you. The Mass Updates of Authorizations functionality has been migrated from the service. Spotlights• Up to 30 systems can now be visualized in the bubble chart of the Top Systems card in the SAP EarlyWatch Workspace, and a new section User Experience Fiori statistics has been added. The process to inform new users about their ID and password has been completely overhauled. Incident dashboard for pilot customers ;• New SAP Download Manager;• Spotlights• The new Cloud System Notification Subscriptions application makes it easy to add, customize, and manage subscriptions to Cloud Availability Center notifications. The SAProuter Certificate application allows you to request a new certificate for your SAProuter before the current one expires. In the Incident Form, the Log Analyzer provides you the opportunity to have your attached log files analyzed and solutions suggested based on the content of the file. Design changes in the System Data application make working with cloud tenants and on-premise systems easier and more transparent. For SAP HANA Enterprise Cloud customers, the Landscape application now provides an additional table with diagnostic agents status information. Outsource your SAP support to us and we will assist you with an impeccable team of highly efficient SAP consultants who have rich industry experience. Incident notifications provide more comprehensive information. Highlights• Working with the Control Center has become more straight-forward by direct references to user details. The redesigned License Utilization Information application provides an at-a-glance summary of licensed metrics, measured metrics, and metrics with potential overuse. The Incident Expert Search lets you find incidents based on a variety of selection criteria. For pilot customers, suggested results "Best Bets" and a "Did you mean? HANA Enterprise Cloud HEC customers can create service requests on behalf of an S-user who then reviews this request for approval. In the SAP Enterprise Support reporting cockpit, the default view has been changed from scroll-based to tab-based display of all data, which minimizes loading times. New repository SAP Answers in the central launchpad search;• More filters in the Expert Search tool;• Is it vital for you to get the best value from the new or existing SAP software? The component predictor automatically suggests potential components when you report new incidents. Leading products can be bookmarked when marking a system as favorite. We also provide a backup service for all SAP enterprise support services and SAP support portal which ensures that all your data is completely safe from any kind of external threat. Pilot customers: The redesigned Incident Quality Dashboard offers filter selections that you can save for re-use, and the information is presented in various formats. The new Service Connection Diagnosis feature in the Remote Connection application allows you to analyze the setup of remote connections. At Mobiato Consulting, we offer functional SAP support services and maintenance solutions such as SAP help portal login and other services, eliminating functional errors at a critical level, the development of additional system functionalities, and system upgrades. Service Industries• The overhauled Technical Communication User application lets you generate SAP passports if you want to exchange data with the SAP Support infrastructure using client certificate authentication. New tiles Legacy incidents, System Data Overview Report, Side-effects;• In case a more complex system upgrade is planned, the is the right tool. Remote connection information;• Permissions granted as part of an authorization package can now clearly be identified in report summaries. In the My Landscape application, new cards give you fast access to frequently used systems, and working with favorites has become even easier. Highlights:• Learn about the following, and more:• In the incident form, a review step lets you comfortably refine the content of the incident prior to submission. The DVM Data Reduction Potential application has been enhanced to give you easy access from the dashboard to detailed information. Launchpad visitors can now select the new role SAP Cloud for Customer. About SAP Middle East and North Africa• Pilot customers: The new SAP Cloud Solution Center application combines the most relevant information about your Cloud solutions into one single spot. The Support Log Analyzer, which scans attachments for known issues, features new enhancements like the option to analyze ZIP archives. Leverage a multi-cloud foundation for your intelligent enterprise• From SAP enterprise support services to remote support, our SAP support services experts deliver excellence at every step. identify SAP Notes regarding legal changes towards the end of your company's billing cycles. Through automatic translation, SAP Notes and KBAs are now also available in eight languages. Highlights• Several new authorizations control access to content in the SAP for Me website, but also to the launchpad application EarlyWatch Alert Workspace. In the Software Download application SWDC , all information about a downloadable file has been concentrated into a single Content Info page. On notes search result lists, favorite products feature prominently in the Product filter. Simplified Categorization using Product Functions SAP simplified the incident creation process in the SAP ONE Support Launchpad using ' as an alternative to classical components. Benefit from a flexible platform and choose your preferred infrastructure provider• Software found in your download basket is visible in the SAP Download Manager. The new My Landscape application integrates several landscape-related apps like System Data, System Overview, as well as legacy tools. Co-locate your development projects with existing data assets and SAP workloads. The new Technical Downtime Optimization application helps upgrade and conversion project members to meet tight downtime requirements. The SAP Enterprise Support reporting cockpit supports three more cloud solutions, and a new Cloud System Availability data section has been added. See at one glance those add-on product versions that were manually added to a system in the System Data application. Notifications are now enabled for 2 Billion Record Limit and Decisive Red Alerts in the SAP EarlyWatch Alert Workspace. Guided Answers is an application which helps you troubleshoot and find solutions to your technical problems using a step-by-step guide. Three new authorizations for HANA Enterprise Cloud HEC customers give user administrators more flexibility and enhance transparency when requesting services. Guided Answers will grow over time as our products change, and accommodate new solutions and troubleshooting scenarios. Working with tiles in the catalog has been simplified thanks to filters that reduce the number of options to choose from. When selecting a system in the incident reporting process, you are presented with comprehensive information on systems and filters to easily identify the system. Most SAP Notes contain the description of the issue from a business perspective as well as the technical solution• Learn more about: to allow your colleagues access to SAP support applications, for answers to known software issues, when you can't find a solution, and , enabling SAP support to solve your issues more effectively by sharing the current and more. About• The PDF version for SAP Notes and KBAs has been refined, which dramatically improves the readability especially for tables and screenshots. The Save as Tile feature allows you to create shortcuts to a particular state of an application to your homepage. Notifications are shown if incidents require your attention, if a SAProuter certificate is about to expire, and for service partners. Discrete Industries• Financial Services• Most SAP Notes are available in German and English• Whether you want employees who work on an hourly basis or want full-time equivalents for continuous support, we can provide you both. The completely revamped Announcements of Legal Changes application assists you in keeping your systems compliant with the latest legal requirements. When SAP identifies this situation, to correct the side-effect problem a new SAP Note will be created and included in a future support package. in the transition to modern authorization packages. Suggested content "Best Bets" and "Did you mean? SAP Application Performance Monitoring As a leading third-party SAP support portal service provider, Mobiato Consulting has a dedicated team of SAP technical experts who have the required skills and expertise to provide high-quality SAP application performance monitoring services. Layout adjustments improve usability in the User Management applications. Entering a note number offers smooth navigation from the search to the corresponding note. From now on, whenever you access SAP Support Portal, launchpad or select SAP websites, there is no need to enter your user ID and password. In the HEC Landscape application, you get alerted about expiring certificates and can comfortably request a renewal. Spotlights• The last login date now indicates when the S-user last logged on to any SAP website, not necessarily the launchpad. The redesigned Announcements of Legal Changes application lets you focus on particular systems. Highlights:• The new Custom Code Analytics application provides an overview about the custom code footprint and insights into code quality and usage. You cannot use this ID to manually log on to SAP websites such as the SAP ONE Support Launchpad. The new application KPI Catalog helps you find and use the business-relevant key figures for your analytic tasks. Download of system data list• These eight repositories will also be exposed to the global search engines making them easily found no matter where you search for answers, making it faster and easier to find issues to your technical issues. About SAP North America• Digitally signed SAP Notes enhance security of notes upload into your systems. Starting June 2, 2020, all S-user IDs except administrators will have an expiry date that administrators can easily extend. Highlights:•。 。 。 。 。

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